Shipping and Returns


    Shipping

    At The OG Store, we work with reliable delivery partners to ensure your order reaches you safely and on time.

    Shipping Details:

    • Pan-India Delivery – We deliver to most locations across India.

    • Trusted Delivery Partners – All orders are shipped via our trusted logistics providers.

    • Processing Time – Orders are typically processed within 1–3 business days before dispatch.

    • Tracking Information – Once your order is shipped, you’ll receive a tracking link via email or SMS to follow your package.

    Need help with your order or have shipping questions?
    Feel free to contact us — we’re here to assist you!

     

    📦 5-Day Return Policy

    Not happy with your order? No worries.

    You can raise a return within 5 days of delivery.
    Items must be unused, in original condition, and in original packaging.

    Submit a return request

    Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

    Sign in to your account:


    In the "Email" field, enter your email address, and then click "Continue".


    In your email account, open the email sent from our store and copy the six-digit verification code included in the email.


    Go back to the online store, and then enter a six-digit verification code.


    Click "Request return" for the order that you want to submit the return for.


    If your order has more than one item, then select the items that you want to return.


    Select a return reason and add a note for the store.


    Click "Request return".

    If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

    Refunds are processed once we receive and inspect the item.